f.a.q

The helpful team at Queenstown Car Hire want to ensure you have the best possible experience when it comes to your self-drive tour around the Southern Lakes District, which is why they have put together some useful frequently asked questions to assist you in organising your Queenstown rental vehicle arrangements. If you have any additional questions please do not hesitate to use the Contact Us page.

Do you offer one way vehicle hire?
The car hire rates listed within this site apply to round trips, however we are happy to provide a competitive quote for one way vehicle hire. We suggest you complete the Request a Quotation form and our customer service team will contact you.

We are planning a South Island holiday and would like to know if you recommend we book our rental vehicle in advance?
This depends on the time of year you are planning on travelling within New Zealand. We suggest that if you are travelling between November - April it would be prudent to book your rental car in advance to ensure you get your preferred type of vehicle. We highly recommend you book in advance for the busy ski season in the Southern Lakes District during June – September.

Is a deposit required to secure a rental vehicle and is there a cancellation fee?
No. Your credit card details are required to confirm your booking, however no deposit will be charged to your card. However, please note that if a booking is cancelled within 7 days prior to hire then a cancellation fee of 1-day hire or 10% cancellation fee (whichever is the greater) will apply.

Can I hire car child seats and snow chains from Queenstown Car Hire?
Yes. When you hire a car from us you also have the option of hiring child car seats, booster seats, ski racks and snow chains.

What is included in your rental rates?
All rental rates include insurance, unlimited kilometres, GST tax and free maps.

What type of vehicles do you have for hire?
Our vehicles are very modern and designed for corporate and discerning holiday travellers, which is why our cars are selected to provide an enjoyable, stylish and comfortable self-driving experience. However we do have a small budget fleet also available.

Is it safe to use my credit card online with Queenstown Car Hire?
Yes. We treat the security of your information very seriously. To ensure your security, all credit card transactions are secured by SSL, which encrypts the credit card number so as to make it unavailable to any other party.

What happens if I want to change the dates for my vehicle hire?
If you are experiencing any changes to your travel plans we suggest you advise us immediately.

Are your hire vehicles automatic transmission or manual?
We have a range of automatic and manual vehicles. If you have a preferred choice please advise us and we will ensure you receive an appropriate vehicle.

I am arriving at Queenstown airport and want to pick up my rental car straight away, is someone able to pick me up and if so, what will it cost?
Queenstown Car Rentals are dedicated to providing exceptional service to all our customers. Complimentary airport transfers are available during office hours or by prior arrangement.

Do you only hire vehicles for people visiting Queenstown?
No. We have agents located throughout all of New Zealand, including Dunedin, Queenstown, Invercargill, Christchurch, Wellington and Auckland.